E911 Policy & Acknowledgment

Liberman Networks (“LN”) provides access to emergency calling services allowing LN users to access either basic 911 or Enhanced 911 (“E911”) service (“Emergency Services”) subject to the limitations and exceptions set forth below. LN users with a paid and current subscription, using IP desk phones or softphones, can dial 911 directly from their IP Desk Phones or Softphone within any geographic area served by a Wireline E911 network. THIS EMERGENCY SERVICES – 911 NOTICE AND DISCLOSURE (THE “NOTICE”) IS A MATERIAL PART OF THE AGREEMENT FOR LN’S SERVICES. THE CUSTOMER OBTAINING SERVICES FROM LN (“CUSTOMER” OR “YOU”) ACKNOWLEDGES AND AGREES THAT IT HAS READ, UNDERSTOOD AND AGREED TO THIS NOTICE.

 

Emergency Services work differently than users may have experienced using traditional wireline or wireless telephones. There are circumstances under which the E911 service may not be available through the LN service or may be in some way limited by comparison to traditional E911 service. A user’s access may differ depending on the user’s location or the device the user is using.

 

Service Limitations Advisory Customer must affirmatively acknowledge by executed copy of a Customer Service Order or this Notice that LN Emergency Services will not function in certain circumstances which include, but are not limited to, (i) relocation of the user’s IP-compatible customer premises equipment; (ii) use by the user of a non-native telephone number; (iii) broadband connection failure; (iv) loss of electrical power; (v) delays that may occur in making a Registered Location available in or through the Automatic Location Information database; (vi) suspension or termination of broadband, ISP, or LN Service; or (vii) with respect to only the LN Mobile Application, if user does not have mobile or Wi-Fi service. Customer should also be aware that after a power failure or disruption, Customer may need to reset or reconfigure the LN device prior to using the Services. It is possible that network congestion may delay or prevent completion of any 911 call. Users may not be able to complete a 911 call if they move to a physical location outside the country in which Customer’s subscription is provided, or if the user is dialing from a LN number that is not a Canadian or United States number. Users uncomfortable with any of these limitations should use an alternate means of reaching 911.

 

Registering Customer’s Location(s) Customer must register each valid address of the physical location(s) where each line or device with LN is located prior to activation of Customer’s service. The address(es) registered is/are Customer’s Registered Location(s). Customer or Customer’s Account Administrator(s) must accurately register each individual location with installed end points through with LN. Users must use LN voice services only at the Registered Location provided for the applicable user subscription. If users move a registered device, Customer or Customer’s Account Administrator must contact a LN customer service representative to immediately update the Registered Location with the new physical location of the device with LN or must update the physical location for the affected device through LN or in Customer’s account settings. Customer shall designate sufficient Account Administrators to ensure that changes in Registered Location may be promptly made with LN and provide all users with the ability to reach an Account Administrator at any time that a device is relocated, along with instructions for doing so, including at least one method of contact relying solely on the user’s device. Customer must ensure that (a) its users are informed of the requirement to update their device’s Registered Location upon moving the device; and (b) all users are provided with the instructions for updating the Registered Location provided by this paragraph. If Customer does not update the Registered Location of any device, any 911 calls made from the device may be sent to the wrong emergency response center and will not transmit user’s current location information to emergency responders, negatively impacting emergency assistance to user. It may take up to several hours for the Registered Location update to take effect. Customers with more than one user subscription are solely responsible for ensuring that an accurate and up-to-date Registered Location is maintained for each user subscription, and that their users are aware that a Registered Location can only be changed by Customer’s Account Administrator of LN. LN reserves the right to pass through any and all charges assessed to LN Technologies, LLC, from a 911 provider due to a Customer having an inaccurate Registered Location.

 

911 Notification Customers whose Services involve multiple phone lines or “seats” will designate a location (including email and/or mobile phone number) to receive notification whenever a 911 call is placed using Customer’s Services, and at which an employee, contractor or other person(s) designated by Customer is likely to see such notification 24/7/365. Customer will ensure that such information remains up to date in its System and shall notify LN promptly upon any change in such information.

 

How LN Emergency Services Work When users dial 911 using voice services from LN, the LN phone number attached to the extension [or endpoint] location passes the Registered Location Customer has provided to the appropriate Public Service Answer Point (“PSAP”), designated statewide default answering point, or appropriate local emergency authority serving Customer’s Registered Location. In some areas, emergency operators have access to this information. However, in areas where only basic 911 service is available, the emergency operator answering the call may not be able to see Customer’s LN telephone number or Customer’s Registered Location. Users should always be prepared to provide the emergency operator with Customer’s LN telephone number and Registered Location in case the call is dropped or disconnected, and Customer shall so inform all users.

 

Notification of Employees, Guests, or Other Users Customers must notify any users, employees, contractors, guests, or people who may place calls using the Services or may be present at the physical location where the Services may be used, of the limitations of LN Emergency Services from Customer’s IP phone, other equipment, or the LN Softphone.

 

Limitation of Liability Customers’ use, and use by users including employees, guests, and other third parties, of LN’s Emergency Services are subject to the limitations described herein. LN does not have control over local emergency response centers, the NECC, emergency responders, broadband providers, wireless carriers, or other third parties. LN disclaims all responsibility for the conduct of local emergency response centers, the NECC, third parties engaged by Customer to facilitate address updates, broadband providers, wireless carriers, and all other third parties involved in the provision of emergency response services.

 

Indemnity Customer indemnifies and holds harmless LN, and any third-party provider(s) from any and all third-party claims, losses, damages, fines, or penalties arising out of: (i) Customer’s or its End User’s provision to LN of incorrect information, including physical addresses or failure to update a Registered Location.

 

Amendments and Updates LN may modify or update its technology, facilities or other aspects of its Service from time to time so as to improve 911 services, including with regard to location capabilities.